The customer's car is on your ramp. They're wondering what's happening to it.
A service job turns on three conversations — booking it, authorising the extra work, and telling the customer it's ready. Wappari carries all three in WhatsApp, with every job written into your dealer management system.
Wappari is a Chat-Native™ business execution platform. For a dealership or workshop, that means the service job runs inside the WhatsApp conversation — booked, authorised, updated and closed out — with each step written into the dealer management system your service department already runs.
Take a service job, end to end.
The customer books in WhatsApp against real workshop capacity — vehicle, registration, service type, courtesy car if needed — and the booking lands in the DMS.
When additional work is found, the authorisation goes to the customer in the same thread, with the item, the price and what happens if it's declined. They approve or decline in the conversation. The response is timestamped and attached to the job, so there is a record of what was authorised and when.
Progress updates go out without the advisor making a call. When the car is ready, the customer is told, along with what's owed.
The advisor spends the day on the jobs, not the phone.
The advisor spends the day on the jobs, not the phone.
| Today | With Wappari | |
|---|---|---|
| Booking | Phone, business hours | Any time, against real capacity |
| Extra work approval | Advisor chases; ramp idle | Sent in-thread; answered fast |
| Record of authorisation | Note on a job card | Timestamped against the job |
| "Is it ready?" | Customer calls | Told when it's ready |
| Advisor's day | Phone-bound | On the jobs |
| Booking source | Unknown | Captured |
Wappari does not decide what a car needs.
Wappari does not diagnose faults, quote labour, or decide what a car needs. Your technicians and advisors do that.
It carries the conversation around the work: booking it, getting the authorisation, keeping the customer informed, and recording what was agreed.
Questions service departments ask.
Does this replace our DMS?
No. Bookings, authorisations and job updates are written into the system you already run.
How does authorisation work?
The item and price go to the customer in-thread. Their approval or decline is timestamped and attached to the job.
Can it book against real workshop capacity?
Yes — availability reflects the actual diary, not a generic slot list.
Does it handle parts enquiries too?
Any structured enquiry can run the same way; the process differs, the pattern doesn't.
Does the customer need an app?
No. It happens in WhatsApp.
Can several advisors work one number?
Yes. Conversations are routed and attributable.